Frequently Asked Questions
General
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All orders can be emailed to orderdesk@threadcountinc.com
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All stock checks can be emailed to orderdesk@threadcountinc.com.
On Website, Login with your credentials, locate single product and select “stock check”.
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Visit Showrooms link on our website.
For USA inquiries please email info@threadcountinc.com to connect with rep in your area.
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Please email your sales representative directly. We will feature our latest collections, technical knowledge and trends to you, offering hands-on experience with our fabrics.
For areas we do not have sales representative, We offer virtual presentations for new customers, please visit our website and select “Book an appointment”
Email: info@threadcountinc.com and we will connect you.
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Threadcount sources plains and textures for residential and commercial application globally.
Please visit www.threadcountinc.com & select “Textile Sourcing” on Navigation bar for our interior design team to receive, source and connect with you on your project.
Please visit www.threadcountinc.com & select “textile filters” to search by colour, application, performance etc.
Get started
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Website www.threadcountinc.com, Login with Trade Access, Locate product and select “ Request Memo”.
Email: Memo@threadcountinc.com for all inquiries
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All Threadcount Stock programs 14-21 days ship globally.
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Answer: Absolutely! We offer custom fabric solutions to meet your unique design needs. Contact our design team to discuss your project, and we'll work with you to create something truly special.
Many of our plains and textures are available in custom order.
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Threadcount mostly sells inherently finished products and does not prefer post production processes.
For Select projects where flammability codes are needed, we have testing facilities to update certificates and testing requirements.
Third party finishers can be referred.
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CFA requests are available with Purchase Orders on almost the entire collection.
We do not process CFA’s on some couture products due to high quality controls, but do offer colour guarantees should you not be satisfied with the colour you can return the product.
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We accept returns on standard items within 30 days of delivery, provided they are in original condition at 25% restocking fee.
Special order merchandise is non returnable.
Custom orders are non-returnable. Please email orderdesk@threadcountinc.com for return processing requests
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Visa & Mastercard
ACH, Wires
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Email orderdesk@threadcountinc.com to update any information on your customer profile.
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Threadcount Textile & Design specializes in high-quality, sustainable textiles for home and hospitality design. We partner with historic artisan weavers in Europe to offer unique collections that emphasize sustainability and craftsmanship.
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- Natural Textures: This collection focuses on organic and earthy designs, perfect for creating a warm and inviting atmosphere.
- Mix: A versatile collection that combines various textures and patterns, ideal for designers looking to make a bold statement.
- Roomers: Tailored for both residential and contract applications, this collection offers a sophisticated range of textiles suitable for any space.
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We prioritize sustainability by using recycled materials, reducing waste, and educating designers about sustainable practices. Our commitment to sustainability is reflected in our product offerings and business operations.